Return & Refund Policy
Cancellation or Changes
You are only able to cancel or change your order by contacting us the next business day (Monday to Friday) from placing your order. In the event that this time passes Sportfit will not be able to adjust or cancel your order.
We offer FREE returns/exchanges if there are any defects associated with the merchandise that are a result of our fault. If a problem is present, please inform us within a WEEK OF RECEIVING.
If you ordered an item with sizing issues, please contact us for more information on how you can exchange the item in a different size.
To qualify to return an item under our returns policy, products must be in their original packaging, along with all included accessories.
We provide "7 Days No Reason Return/Exchange".
That is, if you simply do not like it you can return freely. On this condition, buyer should bear 2 ways shipping when returning to our address, which means buyer have to pay the return shipping, and deduct $10-25 (depends on the item weight) from refund as shipping cost of our sent parcel, DHL will request fully deduct like $25-40.
Wholesale Order Items
Products that are specially ordered private label, custom made, bulk quantity, or corporate special orders cannot be exchanged/refunded
Any refunds will be issued via the same payment method used in the original purchase.
Authorisation of refunds only happens once products have been received by Sportfit and details of the return have been confirmed and authorised by our team.
Custom fees encountered during international import are not our responsibility. The buyer is responsible for shipping fees and any return fees if our shipment is denied or delivered due to incorrect address. However, we will re-ship orders that have been returned to us if they are undeliverable to the correct address. Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will endeavour to help you.