Personalized Pet Portrait Rug
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Enjoy a wonderful customized experience with Pawfectly. We provide the customized services with passion. Before each product is shipped, the team will conduct strict quality inspections to ensure that you receive the perfect and exclusive customization. We put the needs of our customers first. Solving feedback problems in a timely manner. so that you have full score service and worry-free after-sales service.
After extensive consultations with the factory and a careful comparison of dozens of materials and printing techniques, we have selected the unique and luxurious Milky Velvet fabric. This fabric demands exceptional craftsmanship and precision in production. Its fine, dense texture, combined with the remarkable clarity of its prints, nearly reaches the pinnacle of perfection in eyes. Additionally, the product features an eco-friendly TPR non-slip backing, ensuring durability and superior grip while being gentle on your floors.
Customization Process:
Step 1: Send a pet photo to us and place your order
Email: Pawfectlydesigns@gmail.com
Step 2: Receive your artwork proof within 2-4 days of placing your order. Request any edits, and enjoy a 100% satisfaction guarantee!
Step 3: Approve for production and shipping
Care Instructions:
- Gentle hand wash or spot cleaning is permissible.
- Slight color variations may occur due to the manufacturing process or lighting conditions and are not considered a quality issue.
- Minor loose fibers may appear; simply sweep them away with a tool.
- Due to the need to roll the carpet for shipping, slight creases may be visible upon unrolling. These should smooth out naturally after a few days of use or can be flattened by hand.
Due to the unique nature of customized products, returns or exchanges are not accepted for non-quality related issues.
Return
Return
Cancellation or Changes
You are only able to cancel or change your order by contacting us the next business day (Monday to Friday) from placing your order. In the event that this time passes Sportfit will not be able to adjust or cancel your order.
Returns/Exchanges
We offer FREE returns/exchanges if there are any defects associated with the merchandise that are a result of our fault. If a problem is present, please inform us within a WEEK OF RECEIVING.
If you ordered an item with sizing issues, please contact us for more information on how you can exchange the item in a different size.
To qualify to return an item under our returns policy, products must be in their original packaging, along with all included accessories.
We provide "7 Days No Reason Return/Exchange".
That is, if you simply do not like it you can return freely. On this condition, buyer should bear 2 ways shipping when returning to our address, which means buyer have to pay the return shipping, and deduct $10-25 (depends on the item weight) from refund as shipping cost of our sent parcel, DHL will request fully deduct like $25-40.
Wholesale Order Items
Products that are specially ordered private label, custom made, bulk quantity, or corporate special orders cannot be exchanged/refunded
Refund
Any refunds will be issued via the same payment method used in the original purchase.
Authorisation of refunds only happens once products have been received by Sportfit and details of the return have been confirmed and authorised by our team.
Custom fees
Custom fees encountered during international import are not our responsibility. The buyer is responsible for shipping fees and any return fees if our shipment is denied or delivered due to incorrect address. However, we will re-ship orders that have been returned to us if they are undeliverable to the correct address. Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will endeavour to help you.
Contact: sportfitwearshop@gmail.com
